Contact us

Please use the form below to contact us with your inquiry.
It may take a little time to get back to you. We apologize in advance for this inconvenience.
Please browse the FAQs to quickly get answers to you for the most common questions.
Please contact us by phone if you have an urgent inquiry.

Recommended use of PC e-mail addresses

There have been a number of cases where customers using a mobile phone email address (ezweb.ne.jp / docomo.ne.jp etc.) have not been able to receive our emails. Therefore, we recommend you to use a PC e-mail address (e.g. gmail.com or yahoo.co.jp) instead of a mobile phone e-mail address.

How to check the receipt of emails

An auto-reply email will be sent to you immediately after your inquiry is complete. In case you do not receive the auto-reply mail, it may be sorted into the junk mail folder or the trash box by the anti-spam function.
If you have set up your domain rejector or junk mail settings before sending your inquiry, please set up your e-mail to receive emails from @starresort.co.jp or check your spam filter. Please enter your PC email address and use the contact form to contact us again.

Click here to contact us by phone.

TEL(+81)98-962-9238

Office hours: 10:00 a.m. -7:00 p.m.